Return and Refund Policy

  • 24-Hour Reporting: Any damage, defect, missing item, or incorrect product must be reported within 24 hours of delivery.
  • Unboxing Video: Customers are advised to record a complete unboxing video as proof of the product condition.
  • No Late Claims: Issues reported after 24 hours of delivery will not be accepted.
  • Damaged Products: Products damaged after delivery due to customer handling are not eligible for return or exchange.
  • Used Products: Worn, used, altered, or repaired products cannot be returned or exchanged.
  • Original Packaging: Products must be returned with their original packaging, tags, and accessories, where applicable.
  • Change of Mind: Returns or exchanges due to change of mind, colour preference, or design preference are not accepted.
  • Improper Care: Damage caused by water, perfume, chemicals, sweat, or improper storage is not eligible for return.
  • Incorrect/Missing Items: Incorrect or missing products must be reported within 24 hours with supporting photos/video.
  • Verification: All return or replacement requests are subject to verification and approval by Medallion House.
  • Refunds: Approved refunds will be processed according to the applicable refund procedure and payment method.